Terms of Uses

Payments

Hourly services are paid in advance by cash, check or money order, made payable to The Friendly Concierge. Services scheduled with less than 24 hours notice, are scheduled with a convenience fee of $20.00, to accommodate necessary scheduling changes. Any prices listed by The Friendly Concierge are for services rendered by The Friendly Concierge and do not include charges for third party vendors, or merchandise purchased to complete the request.

Errands

All errand rates include time from the beginning of task and for the first 15 miles of travel. Travel over 15 miles will be billed at the rate of $.38 per mile.

Pets

Services including the transportation of pets require that the client provide a suitable pet carrier, and proof of Rabies Vaccination.

Cancellations

If it is necessary to cancel a scheduled service, The Friendly Concierge requires 24 hours notice. Failure to provide any notice will result in the full price of service being charged. Cancellations within less than 24 hours of service will be assessed a $25 fee.

Access to Client's Property

If The Friendly Concierge cannot get access to the client's residence or place of business, the client will be charged the full cost of the service.

Special Scheduling

Services required outside of regular business hours, may be arranged and will be assessed a $25.00 convenience fee per day, in addition to regular fees.

Privacy Policy

All personal and credit card information collected by The Friendly Concierge will be gathered for the purpose of providing concierge services and billing the client for services rendered. At no time, will the collected information be disclosed to a third party, except for the purpose of completing the client's financial obligation to The Friendly Concierge.